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FAQ's

Commercial accounts are generally billed every two weeks, but monthly invoicing is available. Our invoicing is tailored to meet your accounting requirements. Checks should be made payable to: Shinetech Group.

Absolutely! We are committed to your satisfaction. You are our job one! If for any reason, you have any questions about your cleaning, contact us immediately so we can talk about it and correct it.

No. The majority of our customers are not present. This proves to be the most convenient and allows the cleaners to work as efficiently as possible. If you choose to be present when we clean that is not a problem.

This varies and is dependent on the size and needs of each particular account. Mostly we send a team to clean your place. This allows for the highest quality and most organized customized cleaning. Teams are, of course, larger for commercial accounts, whether cleaning retirement communities, private schools, or office complexes. Staffing is maintained to meet our work flow and cleaning schedules.

Yes you can. During the assessment we would be happy to bring along our products. We can also get you any MSDS (Material Safety Data Sheets) you may need.

While we always try to schedule the same cleaning person, you may occasionally see a new face. Situations like a schedule change, team member illness, vacation, or new team member training may make it necessary for us to send a substitution. However, we always do our best to send the same employee, who is already cleaned your place in the past.

We cleaned most of business between the hours of 5PM and 7AM keeping in mind that not to disturb others while cleaning. Otherwise we'll work with you on the time that suits best for your business.

We take great care in selecting people to join our team. Our employees are carefully chosen during the hiring process. We conduct a thorough background and reference check on each prospective employee.

Your cleaning appointment will be scheduled on a day that is convenient for you. You will always be cleaned on that same day based on the frequency of your service. Due to the nature of cleaning, it is not always possible for us to provide an exact appointment time. However, we will do our best to provide you with an estimated arrival window for your information.

Our goal is your complete satisfaction, and we stand behind the quality of our service. If you are unhappy for any reason at all, please contact our office within 24-hours of your cleaning and we will gladly return the next business day to make it right.

We believe in performance-based contracts. It is an official document , including the name of our company , the location of the property, the time of the arrival of the cleaners, as well as the deadline set for the job to be done, and payment terms.It also includes that either party may discontinue service with a 30-day notice.

serving many categories

We have been serving many categories of business establishments in Greater Toronto Area for the past 20 years. Our services Include: